bc75.jpg)
You know the drill: You find a great pair of shoes online but are between sizes, so you order two pairs and return whichever one doesn’t fit.
It was a foolproof, reliable system. It worked. That is until retailers said, “Pay up, losers.”
OK, they might not have used that exact language, but the sentiment stands: Per The Atlantic, an estimated 41% of retailers charged some kind of return shipping fee in 2022, up from 33% in 2021.
- DSW charges $8.50 for returns
- LL Bean takes $6.50 per returned package
- Abercrombie & Fitch deducts $7 for online returns
- Even Amazon started charging customers $1 for dropping packages at select UPS stores
While most retailers won’t charge if you return your rejected items at a brick-and-mortar location, standing in line at a cash register really takes the joy out of online shopping.
(We wanted to order our adult onesies and self-help books in private — that was the whole point!)
Why the change?
The average online purchase return rate is 15%-30%, and Americans returned $800B+ worth of goods in 2022. That’s a lot of boxes.
To make matters worse, a single return can cost a retailer $10-$20, not including transportation back to a warehouse, per The Atlantic.
Makes sense but…
… customers still aren’t pleased. More than half believe retailers should cover the cost of returns, and 62% said they’d shop elsewhere given a poor return experience with a brand.
While returns are more expensive than ever, so is therapy — so we might just stick with online shopping as our coping mechanism for now.
